No Medtech company is immune to recalls. Whether due to manufacturing issues, packaging errors, expiration concerns, or adverse events, the ability to respond rapidly and precisely is not optional — it’s essential.
Yet, the majority of companies still struggle with:
- Fragmented data across systems, making it difficult to know which product went where, when, and to whom.
- Slow response times, increasing clinical risk and regulatory exposure.
- Manual, disconnected recall workflows that rely on spreadsheets and emails.
- Insufficient communication tracking, both internally and with affected customers or health systems.
- Uncertainty around stock retrieval and replacement, leading to inventory gaps and customer frustration.
The result: higher costs, reputational damage, lost revenue, and — most critically — compromised patient safety.
Traceability Is the Backbone of a Safe and Compliant Medtech Business
In a regulated industry, traceability isn’t a bonus — it’s a baseline. It’s what allows companies to:
- Quickly identify affected lots or SKUs, across all points of distribution.
- Isolate risk before it spreads to other product lines or regions.
- Ensure accountability, from manufacturing through fulfillment.
- Maintain audit readiness at all times, with complete recall documentation.
A strong recall strategy isn’t just about being reactive — it’s about building the systems and discipline to manage risks proactively and effectively.
Our Solution: Streamlined Recall Execution, Powered by Salesforce
At e-novate, we provide Medtech companies with a recall-ready infrastructure that works across departments, systems, and stakeholders.
Our platform — built natively on Salesforce — offers:
- End-to-end product traceability across manufacturing, inventory, field usage, and fulfillment.
- Automated recall workflows, triggered by lot, SKU, or geography.
- Integrated communications tracking, allowing full visibility into every customer touchpoint and escalation.
- Compliance-aligned documentation, ready for regulators and internal audit teams.
- Dashboards and alerts to track recall status, open actions, and retrieved units.
This means that when a recall occurs, your team isn’t scrambling — it’s executing.
Business Impact: Compliance Without Chaos
Companies using e-novate’s solution for recall management experience:
- Up to 40% faster recall execution, reducing operational and reputational risk.
- Full audit readiness with traceable, documented actions at every step.
- Improved internal coordination between quality, customer service, and field teams.
- Higher customer confidence, knowing issues are resolved proactively and professionally.
By centralizing recall processes and integrating them into your everyday operational platform, you not only minimize disruption — you turn compliance into a business advantage.
When it comes to recalls, you can’t afford to be reactive. Build traceability into your operations — and execute with confidence.
Contact e-novate to see how our Salesforce-native solution enables efficient, compliant, and transparent product recall management. Let’s make your next recall faster, safer, and smarter.